Tag Archives: problems

Why is “I’m Sorry” So Difficult?

It’s not for me. But I’ve known some people for years who have never been able to voice their apology. Is it because they can’t admit they made a mistake? Or because, whatever it was, was not their fault and therefore, they felt their apology wasn’t warranted? Are they just being stubborn? Egotistical? Insecure?

I’ve always looked at it as an empathy issue. If someone feels slighted or fibbed to or is the victim of some injustice, I, in turn, feel bad for them and sympathize with them, whether or not it has anything to do with me. That gives the “victim’s” feelings—validation, which is usually all they want. I’m not talking about the “constant complainer.” Some people aren’t happy unless they are miserable. I’ve known those kinds of people, too. I’m referring to us average, everyday folks.

We’ve all heard, “The customer is always right” in a business situation and businesses try to satisfy their customers as much as is reasonable in order to keep them happy. Most of the time this is still true in today’s world.

Recently, I had two separate incidences where appointments were made for someone to do some work in my home on certain days. Not only did both workmen not show up, they never bothered to call to explain why. I had cancelled my plans so I could be available those days and I waited and waited all day, both days for them. Do you think I had the justification to be annoyed? I certainly do. And in both instances, I was not contacted the next day, either, for an explanation. I had to call them to find out when they would be coming. I was angry by that time. I did get an explanation, finally, but I didn’t feel I got a proper apology for either instance.

To me, that kind of behavior is unprofessional. Period. How long does it take to make a phone call? A whole minute, perhaps? To me there is no excuse for not calling. None.

I may have made a mistake in bringing this slight to the attention of one of the bosses of a business. The danger of complaining is that it sometimes makes people angry with you and could result in, any work left to do, getting done in a rushed manner without regard to quality care. So what is a customer to do? Keep quiet and feel abused? Say something and hope the boss will care enough to make sure it never happens again?

My instinct tells me that the boss I spoke with does care and wants me to be happy. What has been an exciting and delightful experience, has tried to morph itself into a worry for me, but I have decided to be my usual positive self and believe all will turn out perfectly.

On another note, I apologize to you dear reader for not continuing this month with my remodel series of blogs. I have been faux painting my Grecian columns and they have taken longer than expected. Next month, I promise, I’ll have pictures of my spectacular new master bathroom. Hope you’ll tune it then.

Comments?

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My Welcome Home — by Coco Ihle

On June 13th, I set off on a river cruise to Russia, Estonia and Finland, and returned to Florida on July 4th. My homecoming, however, wasn’t quite what I had planned. After about thirty hours without sleep, I arrived home at approximately 3 AM to find that a pipe had broken behind the wall in my master bathroom. Water had flooded underneath the vanity cabinets into the adjacent carpeted linen closet and traveled through the wall into my foyer, soaking the oriental carpet in the entry to the front door and out into the vestibule. On inspection I noticed black mold and fuzz now covered the back wall of the cabinets, ringed the carpet in the closet and followed the path the water had taken out the front door. Draped over several objects, I found the oriental carpet drying in the garage. I knew immediately there would be no sleep for me anytime soon.

My neighbor across the street had checked on my house the day before I returned and she immediately shut off the water heater and main water valve to my house. She also cleared out the linen closet, not knowing that the leak originated next to the closet. A note citing her observations and actions awaited me on my kitchen counter since she began her own vacation early on the day I got home. Her note expressed her regrets at the problem I had before me and she left me flowers from her garden and fresh water for coffee in the morning. Bless her!

I spent the remainder of the night cleaning out and boxing up the contents of the bathroom cabinets. Of course, naturally, that morning was July 4th. Luckily, my neighbor had left her water on for me to use until my water was restored. Good thing, because my plumber wasn’t able to come until the 5th.  Can you picture me darting like an animated cartoon character across the street in the middle of the night in my nighty to use her bathroom?

Early on the 5th, the plumber came to restore my water and he spent the day trying to find where  the leak originated and to figure out how to fix the problem. When he left, I had water on the guest side of the house, but my master bathroom pipes would have to be rerouted. Today is the 10th and the job is finally completed.

My insurance claims man arrived today as well, and we’ll have to wait and see if and how much of this problem will be covered by my insurance. My brain is picturing mega bucks. Shudder!

I had planned to start writing about my trip in this blog post, but I hope you will tune in again next month, dear reader, when I’ve had time to recover from my harrowing homecoming. By then I will have looked through the myriad photos I took, brochures I gathered and wonderful memories I logged in my brain. I’ll bone up on my adjectives, too. Russia, Estonia and Finland were awesome!

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Coco Ihle is the author of She Had to Know, published by Second Wind Publishing, LLC

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