Tag Archives: frustration

The Quest for Techies

The other day I received an e-mail from an organization that caters to seniors (of which I’m a member) and that has a 4 letter acronym as a title. This organization was offering a series of free classes in how to operate a smartphone, both android and iOS (Apple) phones. I immediately read further to get the particulars. I have an older android smartphone and my knowledge of its functions is basic to say the least. I can add and subtract people in my contacts, make calls, text, send a photo to an e-mail address and play with my Bitmoji app. That’s about it, so a class to learn more sounded excellent to me. However the letter also stated that our specific phones would NOT be addressed. We students would learn on a phone they would allow us to use during the class. I could just picture in my mind’s eye the chaos in a room full of seniors, all with “deer in headlight” syndrome, interrupting the instructor to ask how this lesson was different than on the phone they used. I had already experienced this phenomenon when I took a class in operating a late model camera and also when I attended a hospital lecture about AFib for which there are several different medications which all work differently.

The e-mail also said that two classes would be offered for android and two classes for iOS phones. One set of classes was offered in the morning and one in the afternoon for each, and these classes were available in St. Petersburg or Tampa. I live an hour north of each of these heavily congested locations. The next thing I noticed was that all the classes in the morning said registration was already full. I never even had a chance to sign-up for a morning class. And the afternoon classes concluded right at rush hour. Surprise, surprise! I wonder who was responsible for setting that schedule up?

I decided to call the number suggested in the e-mail for further questions and when someone answered they knew nothing about these classes. After fumbling around for a while, putting me on hold and coming back, they didn’t know why the morning classes were already full and they didn’t know why the afternoon classes were scheduled to get out at rush hour. They also didn’t know if any classes would ever be offered anywhere nearer me. Why was I not surprised? This sort of thing is so typical in today’s world. Some half-wit took a great idea and turned it into an idiot’s endeavor, by being too lazy or ignorant to figure out how to make these classes possible for people in this geographic area.

Some people have disdain for seniors, claiming they are too stupid or lazy to learn how to use a smartphone or other technology. Those who feel this way are not being fair. I am a senior and I love to learn new things, as do many of my friends. The problem is in finding a source for that learning. I’ve always been good at reading owner’s manuals or going to a store where I’ve purchased an item when I’ve gotten stuck. Owner’s manuals are no longer being printed. The manual that does exist is on the phone, but if one doesn’t know how to get to it, what good is it!!! And if by some miracle you do get to the manual, nothing is explained in detail. It’s assumed we are already tech knowledgeable. And phone stores don’t typically teach people how to use their phones. They upgrade!  The few classes I’ve seen offered are too basic for me. Talk about frustration! It’s laughable!

We seniors need patient young folks to offer instruction in operating cell phones!!! Other technology, too! We’re even willing to pay. Help!!!

 

Coco Ihle is the author of SHE HAD TO KNOW, an atmospheric traditional mystery set mainly in Scotland. Join her here each 11th of the month.

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