For the last three years, I’ve had the same Medicare company and so this year I assumed my healthcare appointments, coverage, providers, etc. would probably remain pretty much the same as in previous years. However, I’m finding changes and they’ve kind of surprised me. A couple of days ago, I received a letter from my company stating they are “making it easier to take charge of my health.” Are they saying it’s going to be easier for ME to take charge of my health, or that they are making it easier on THEM to take charge? Hmmm.
I decided to continue reading to see if the answer lay further on. Ah, ha! The very next sentence stated my company was working with another company to bring a mobile clinic to my neighborhood in order to give me preventative health screenings close to home. And these screenings would be custom geared to my specific health needs and could be completed in one appointment. Then to top it all off, these screenings would be provided to me at no extra charge. Gosh, I feel as though I’ve won the lottery! All I needed to do was call a certain phone number and I could get scheduled. Wow, huh?
I couldn’t decide what to do with the letter, so, like Scarlett O’Hara I left it sitting on the counter in my kitchen and went on with my day. Then the next day, I received a phone call from a cute sounding young man from my company (we’ll call him “Brad” since he may have called you, too) who asked if I’d gotten a letter from them recently about this screening company. I told him I had and he said he was calling to get me signed up and scheduled for an appointment. How efficient! “Brad” explained that when the results came back from the different tests conducted, they would be sent to my primary doctor and she would discuss the results with me in a subsequent visit. I told him I thought that would work out well since I was already scheduled to see her for a checkup in early August.
I secretly was thinking it seemed strange to me to have this company schedule screenings this late in the year since each Medicare year begins in January. I may have already had these screenings because I see my primary doctor for a checkup about three times a year, as it is, and each time she covers a screening or two—but what do I know.
I asked “Brad” where the location was of this screening place and he told me it was a mobile unit near my local Winn Dixie grocery store. Then he asked me if I was able to climb a few steps. I told him I was old, but not too old to get into a trailer. I guess it must have been the way I said it, because “Brad” burst out laughing, which caused me to get tickled, too. I was becoming fond of “Brad.” He told me I had a good sense of humor and suddenly I thought of him calling seniors all day who were likely seriously obsessed with their own health issues and probably not much fun to talk with. Poor kid. I asked him if his job was tedious and he said, not at all. He was helping people get the care they needed. Okay, his reply may have been scripted, but he answered so quickly, I felt he was being sincere. Now I was ready to adopt “Brad!”
So I can honestly say I spoke with someone today who seemed to sincerely care. How often do we feel that way these days? I hope all you other seniors out there get a call from “Brad.”
Coco Ihle is the author of SHE HAD TO KNOW, an atmospheric traditional mystery set mainly in Scotland.
Join her here each 11th of the month.